The Mommy Promise
We care about our customers and want you to be satisfied with the service and product(s) you receive, as such, each request will be taken on a case by case basis. We will do our best to make sure you are 100% satisfied!
Replacement Some babies react differently to different formulas. A certain formula might be the best for one baby but the worst for another baby. We totally understand if you are not satisfied with the formula you received. We will be more than happy to replace a product for you. Requests for a replacement of formula purchased through Mommy Formula must be made by contacting the Mommy Formula support team at support@mommyformula.com One replacement of equal or lesser value per customer is allowed for one opened product. Please have your order number and the product batch number on hand. The customer is responsible for the shipping and handling charges to receive the new product from Mommy Formula.
Incorrect Product We sincerely apologize if you received an incorrect product. We do our best to make sure every order is correct but these things do happen from time to time. Please contact our support team at support@mommyformula.com right away. We will pay for the item to be shipped back to us. We will also send you the correct product right away, free of charge. In the rare case we are out of stock of the correct product, we will happily credit your original form of payment. Please allow approximately three days for credit to appear on your statement.
Damaged Product Please forgive us if a product you ordered arrives damaged. Sometimes during shipping the box/can may get damaged. We do our best to carefully pack and ship our products to you. If the damage compromised the contents of the formula please contact our support team at support@mommyformula.com as soon as possible. We will send you a replacement free of charge right away. In the rare case we are out of stock of the replacement, we will happily credit your original form of payment. Please allow approximately three days for credit to appear on your statement.
Missing Product We are terribly sorry if a product is missing. We do our best to make sure every order is accounted for. Please contact our support team at support@mommyformula.com right away. We will send you the missing product free of charge right away. In the rare case we are out of stock of the missing product, we will happily credit your original form of payment. Please allow approximately three days for credit to appear on your statement.